FAQ

How do I order?

Telephone: 610.971.9993 | Email: [email protected] |

When can I call? What days do you cater?

Our catering sales office is open from 6:00am to 3:00pm Monday through Friday. We cater Monday-Friday (Saturdays & Sundays require a $1500 minimum). If we don’t pick up the phone, please send us an email to [email protected]

What types of events does the Crocodile cater?
  • Mexican Catering
  • Italian Catering
  • Thai Food Catering
  • Greek Catering
  • Cinco De Mayo Catering
  • Chinese catering
  • Indian Catering
  • Graduation Parties
  • Outside Weddings
  • Outdoor BBQ Parties
  • Trainings
  • Safety Meetings
  • Board of Directors Meetings
  • Department Meetings
  • Bus Trip catering
  • Audits
  • Going Away Parties
  • Orientations
  • Retirements
  • Anniversaries
  • Funeral Catering
  • Doctor’s Offices
  • Sack Lunch & Box Lunch Catering
  • Breakfast Tray Catering
  • Hot Breakfast Catering Buffets
  • Coffee Service Catering
  • Sandwich Tray & Hoagie Catering
  • Salad Bars
  • Tapas Catering, Hors d’oeuvres Catering
  • Gift Baskets
  • Cheese and Fruit Trays
  • Afternoon Snacks
  • All Day Meetings

Don’t see what catering you need here?  Give us a call…we probably do it too!

How do I know my caterer will do a great job (I don’t want to be embarrassed or fired!)?

Print out this Catering Scorecard and quiz your prospective caterer with these questions. We know we’ll score high – will the “other” guys?

How will I know there will be enough food?

We hate running out of food even more than you do (it’s really bad for business). Over the last 35 years, we have catered over 160,000 corporate catering breakfasts, luncheon catering and private catering parties. During this time we have measured and tested our recipes so we know exactly what works for different sized groups.

Do you offer guaranteed on-time catering delivery?

If, for whatever reason, you are unhappy, we offer a free catered event and a full refund (you are the sole judge and jury). But this probably won’t happen to you (last year, out of 6127 catered events, we were asked to pay out only 3 times.

Where do you deliver catering ?

Unlike most caterers, we have a tight, 7-mile delivery radius (15 minutes approx.). Caterers who deliver to far-away-places are more prone to lateness because of traffic issues (and they can’t quickly help you with last minute requests and changes). We are happy to deliver outside of the area within reason, but there may be a $1000 purchase catering minimum on each catering delivery.

Are there order catering minimums?

Breakfast – 12 people, Cold Buffets – 8 people, Hot Buffets – 12 people, Orders After 3pm – 30 people

Do I need to supply paper products for the catering?

You supply the hungry guests and Croc takes care of the rest. All orders come with a tablecloth, paper products, and serving utensils. In addition, your catering delivery person will take care of setting your catered buffet table.

Can I get a “Corporate Discount” (and lookee here you Crocs, I would really prefer not to haggle with you)?

Unlike most other caterers, our menu offers built-in, corporate discounts right up front (no hidden costs and no embarrassing negotiations). For catering delivery over 100 guests, we offer free catering delivery & set up. We also offer volume discounts which are clearly displayed in each menu section (the bigger your event, the less you pay).

Do you have all-day meeting catering packages?

Click on “All-Day Meetings” on our website. These catering packages will keep everyone happy (and you won’t have to figure everything out for yourself). And they are great bargains.

How will I know if my catering order is confirmed?

Upon placing your catering order via telephone, email, or fax, we will plug you into our computer and send you an email confirmation. In addition, we call (or email) you the morning before each catered event to confirm all the details.

What do you do for vegetarians?

We have lots of interesting, clearly marked vegetarian catering suggestions that will satisfy even the most hard-core herbivores (not just the same old vegetable lasagna and marinated veggies).

My people get bored with the same catered food, but I don’t want to keep doing the catering dance with a gazillion vendors. HELP ME, please!

Our experienced Event Planners can offer catering suggestions on menu planning for multiple catered events. Or just call and ask for Kurt, Owner/Master Executive Chef for even more creative catering suggestions.

What if we have someone in our group with a special diet/request?

We now have a special catering menu section just for you! From our home page click on “Special Diet” and you’ll find some fun sack lunch options, including options for vegetarian catering , Gluten-Free catering, Vegan catering, etc. Your special catering menu request will arrive in a plainly marked Crocodile Catering tote bag with your special person’s name on it (so the request does not get taken by someone else).

Do you require a catering deposit? How and when do I pay? What are your terms?

For corporations, we don’t require any cateringdeposit. After all the bellies are full, you can pay online with a credit card (Amex, Visa, MasterCard) through the links in the catering invoice that was emailed to you. If you prefer, we can also take your credit card information over the phone, you can mail us a business check, or we can also accept ACH payment. Our terms are Net 30.

When are you open?

Our catering sales office is open from 6:00 a.m. to 3:00 p.m. Monday through Friday (closed weekends).

Email us any time (even for next day!)

Do you cater on the weekends?

Yes, but because we need to bring in special staff, there is a $1500 purchase minimum on each weekend catering delivery.

  • Orders are not considered booked until the non-refundable ($500.00) deposit is received. Bookings based on availability on a first-come-first-pay basis.
  • Once booked and confirmed, the minimum catering  guest count is due 10 business days prior to the event – any additions after this may incur an additional per person fee.
  • Final, non-refundable payment of the remaining balance is due 5 business days prior to the event.
When is the latest I can call and order catering food for the next day without the extra charge?

Any time! Even same day catering!

What if I need a last minute catering lunch on the same day?

We are quite good at same-day-orders, but because we have to reconfigure our existing schedules, delivery time is subject to our existing delivery schedule.

Do you come back to clean up?

If your catered event includes coffee urns or chafing dishes, we will come back to pick them up. If not, we use disposable trays that you can throw out. But they are quite attractive (and even microwavable), so taken them home and use them at your home parties!

If you come back to clean up catering , when do you do it?

We’ll always call you first before arriving, however, typically for breakfast catering deliveries, we’ll pick up at lunch time, and for lunch time catering deliveries we’ll pick up between 2-4pm.

How do I change my catering order once it is placed?

Please email your catering change as soon as you find out and we’ll send out an updated catering invoice within 24 hours. If it is an increase for a same-day catered event, we will do our best to accommodate.

What happens if I cancel (or reduce) my catering order at the last minute?

Due to the extensive amount of planning that goes into each catering order, all cancellations or reductions must be made by 4:30pm of the previous business day to receive a full refund for cold catered food. Hot catered food requires 48 hours notice. If it is past the cut-off line and you don’t want to take the food, we will be happy to deliver your catering order to the charity of your choice within our 7 mile delivery radius.

What does your catering taste like? What is your sampling policy?

We are happy to meet with you to showcase any of our menu items on Mondays and Fridays. Please give at least one week’s notice.

How many catering chefs will cater and set-up my catered event?

At least one Croc Catering Delivery Specialist will cater for every 60 guests typically.

Will your catering chefs stay and serve my guests?

All cold catered buffets are “drop and go.” We will typically do the same for hot catering buffets, catered breakfasts and tapas, however for hot catering orders over 100, we leave a Croc on-site to replenish and keep things tidy.

Could I have some current references?

Give us a call and we would be thrilled to supply you with three catering references from events we have catered within the past week.

How much liability insurance do you have?

We have a $3 million catering liability insurance policy. If you need a copy, let us know and we’re happy to email it to you.

Where is your catering kitchen located?

940 W. Valley Road, Suite 2001 Wayne, PA 19087. We are in the West Valley Business Center near the Southeastern Post Office. Just minutes from King of Prussia, Trooper, Great Valley, Malvern, Radnor and Chesterbrook.

How many catering serving lines will I need if I don’t want a long line of impatient, hungry people?

We recommend having one serving line for every 50 people (you may want to consider this space requirement in your catering event planning).

Are there any additional catering fees to your menu prices?

On your invoice you will see PA Sales tax as well as a catering delivery & set up charge. Generally it’s 15%, however for some specialty catering menus, evenings and weekends we have a 20% delivery charge. For those catering customers who don’t wish to see the delivery charge on their invoice, we are happy to leave it off, but there will be a $2 additional charge per person, per delivery.

Who gets the catering delivery charge?

The delivery charge is used to cover: the  vehicle fleet (average age 2.4 years), refrigerated trucks, vehicle maintenance, fuel, vehicle detailing, vehicle insurance, driver health insurance (driver gratuity is optional)

Should I tip the catering delivery person?

Here at the Croc we pay our employees well above industry average. Your Catering delivery Croc will never expect to receive gratuity. However, if you feel they’ve gone above and beyond feel free to let them know!

How “green” is your catering?

We try to do as many “green” things as possible (and always have). For instance:

  • We use only organic dairy products (organic ½ and ½ for coffee services, in our soups, etc.)
  • We also only serve organic OJ with our breakfast services.
  • We only market and deliver our catering services in a tight, seven mile radius to reduce gasoline consumption (many caterers will travel 20 miles with just one catered delivery).
  • We invoice electronically to save paper.
  • We recycle our catering serving trays and plastic bags.
Where have you delivered catering in the past?

If it’s big enough, we’ll cater anywhere. Here are some places we deliver/cater:

Wayne 19087, Radnor, Audubon 19401, Berwyn, Chesterbrook, Malvern, 19355, Berwyn, 19312, King of Prussia,19406, Trooper, 19403 Exton, 19341, Oaks, 19456 Norristown,19401, 19404, Paoli, 19301, Valley Forge, 19484, 19482, 19485, 19493, 19494, 19495, 19496, Frazer, Conshohocken, 19428, Saint Davids, Strafford, Daylesford, Villanova, 19085, Bryn Mawr, 19010, Gulph Mills, 19428, Rosemont, Lionville, 19353, Downingtown, 19335, Great Valley, Chester County, Upper Merion, Montgomery County, Pennsylvania(pa), Philadelphia,  , Berwyn, 19312, West Chester, 19380